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FAQs

Frequently Asked Questions, answered.

BUSINESS
Who is Eligible for Tax Free Shopping?
What Goods are Eligible for Tax Free Shopping?
How do i get my Tax Refund?
On average, how long does it take to receive my refund?
What is the exact refund amount?
Are there any additional fees?
I made a mistake on my Tax Free Voucher. Who should I contact?
I have lost my easy2tax voucher. What do I have to do?
Customs offices - Vienna International Airport
Customs offices - Vorarlberg
Customs offices - Tyrol
Further Information