To receive your tax refund, you must declare the unused and sealed (if applicable) goods at a customs office. This procedure must be done when leaving the European Union. You must also present the customs officer with the original receipt of your purchased good(s), your easy2tax voucher and your passport.
Transit / connecting flights within the EU:
If you are leaving the European Union from Vienna Airport but have a connecting flight at another airport within the European Union, your goods must be transported in your checked baggage. Customs will validate your connecting flight and transit and therefore your goods. Your checked baggage will be checked through to your final destination outside the EU.
Purchased item(s) in your suitcase (checked baggage):
First, go to the check-in counter of the airline you are departing on and request your baggage tags. DO NOT check in your baggage yet, but take it to the customs counter. Purchases you have in your suitcase must be presented at the customs counter for a tax refund. The customs officer will then stamp your easy2tax voucher and release your luggage.
Customs offices for item(s) in suitcase (checked baggage):
Terminal 1, counters 195 and 196
Terminal 3, Check-In
Purchased item(s) in carry-on baggage (Carry On Baggage):
After passport control and security, you may present your purchases with receipts to the customs officer. The customs officer will then stamp your easy2tax voucher.
Customs offices for goods in carry-on luggage (Carry On Luggage):
Terminal 1, Gate C area
Terminal 1, gate D area
Terminal 3, Gate G area (3rd floor)